About Me
Proactive and detail-oriented IT Helpdesk Associate with 2-3 years of experience in Microsoft Azure and Active Directory environments. Skilled in monitoring, detecting, and responding to cybersecurity alerts and incidents. Proficient in configuring and managing security tools, conducting vulnerability assessments, and implementing security controls. Strong analytical and problem-solving abilities with a commitment to maintaining high security standards and ensuring system integrity.
Professional Summary
IT Helpdesk Associate 2
Cover Desk Philippines Inc., Quezon City, Metro Manila
June 2022 – Present
- Monitored security alerts and events within Identity and access management environments.
- Investigated alerts in the AV/EDR system and responded to them.
- Reviewed EDR/AV portal for vulnerable software or misconfigurations.
- Investigated and analyzed security incidents, identifying root causes and implementing appropriate remediation actions.
- Configured and managed security tools and technologies .
- Assisted in the deployment and maintenance of security controls, policies, and procedures
- Collaborated with IT team to ensure configurations align with security best practices and compliance requirements.
- Documented security incidents, investigations, and response actions for reporting and analysis.
- Contributed to cybersecurity projects related to identity and access management (IAM) enhancements and cloud security initiatives.
- Provided support and guidance to end-users and IT teams on security-related matters
- Served as SME for both Employee monitoring Cloud and On-Premise Environments.
- Integrated IAM Single Sign-On with existing applications.
Education
Bachelor of Science in Business Administration
Trimex Colleges - Biñan, Laguna
Certifications
- Aruba Certified Network Technician (ACNT) - Hewlett Packard Enterprise
- Google Cybersecurity Specialization
- Microsoft Azure AI Fundamentals
- Certified in Cybersecurity - ISC2
- Microsoft Certified Azure Fundamentals
- AWS re/Start Graduate - AWS Training
Skills
- Security Information and Event Management (SIEM)
- Identity and Access Management
- Mobile Device Management
- Cloud email server management
- DNS Filtering
- Endpoint Detection and Response (EDR)
- Vulnerability Management
- Productivity Monitoring Software management
- Cloud file share Administration
- Configuration Hardening
- Email Security
- Basic network switching and monitoring