About Me

Proactive and detail-oriented IT Helpdesk Associate with 2-3 years of experience in Microsoft Azure and Active Directory environments. Skilled in monitoring, detecting, and responding to cybersecurity alerts and incidents. Proficient in configuring and managing security tools, conducting vulnerability assessments, and implementing security controls. Strong analytical and problem-solving abilities with a commitment to maintaining high security standards and ensuring system integrity.

Professional Summary

IT Helpdesk Associate 2

Cover Desk Philippines Inc., Quezon City, Metro Manila

June 2022 – Present

    Monitored security alerts and events within Identity and access management environments.
    Investigated alerts in the AV/EDR system and responded to them.
    Reviewed EDR/AV portal for vulnerable software or misconfigurations.
    Investigated and analyzed security incidents, identifying root causes and implementing appropriate remediation actions.
    Configured and managed security tools and technologies .
    Assisted in the deployment and maintenance of security controls, policies, and procedures
    Collaborated with IT team to ensure configurations align with security best practices and compliance requirements.
    Documented security incidents, investigations, and response actions for reporting and analysis.
    Contributed to cybersecurity projects related to identity and access management (IAM) enhancements and cloud security initiatives.
    Provided support and guidance to end-users and IT teams on security-related matters
    Served as SME for both Employee monitoring Cloud and On-Premise Environments.
    Integrated IAM Single Sign-On with existing applications.

Education

Bachelor of Science in Business Administration

Trimex Colleges - Biñan, Laguna

Certifications

    Aruba Certified Network Technician (ACNT) - Hewlett Packard Enterprise
    Google Cybersecurity Specialization
    Microsoft Azure AI Fundamentals
    Certified in Cybersecurity - ISC2
    Microsoft Certified Azure Fundamentals
    AWS re/Start Graduate - AWS Training

Skills

    Security Information and Event Management (SIEM)
    Identity and Access Management
    Mobile Device Management
    Cloud email server management
    DNS Filtering
    Endpoint Detection and Response (EDR)
    Vulnerability Management
    Productivity Monitoring Software management
    Cloud file share Administration
    Configuration Hardening
    Email Security
    Basic network switching and monitoring

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